Customer Service Training

Posted | 0 comments

There is a lot of happiness when I work with highly qualified super achievers, people who already shine in their own fields and can easily identify with theories discussed and goals set. But I must admit that I derive a little extra satisfaction when I work with ground level groups who have not really been seriously trained before. It takes them a little time to open up, but once that’s done, it’s a win-win all the way!

The huge team from a very large educational institution was no different. The term ‘Customer Service’ was quite alien to them because in their mind, they deal with just students and parents and not customers! We spent a great 2 days; them in understanding nuances of great quality service within their world and I in being amazed at how articulate they were once the initial barrier had been breached. Like in every session, I had my own learnings as a trainer.